PROSPECTS AND FEATURES OF THE DEVELOPMENT CHAT-BOT AS A SIMPLE AND CONVENIENT METHOD OF OBTAINING INFORMATION

The article discusses one of the most convenient ways to quickly and efficiently obtain the necessary information through the user’s dialogue with the chatbot. In this article, the authors describe the conceptual scheme of the chat-bot “Almateka”. Platforms and services for their creation and integration with messengers and applications are considered. Developed program chat bot “Almateka” based on the external API. The developed algorithm allows you to instantly search and answer relevant questions from the knowledge base. The described procedure for sorting answers that satisfy the user to his request, includes search by subject, search for the maximum match of words in questions, search by contact information. This made it possible to simplify daily routine tasks, such as obtaining information about KSK services, contact details of employees, tariffs for services, the rights and obligations of condominium members. The main advantage of chat–bot “Almatea” is the possibility of combining all functions on one platform messenger. The authors, having studied the market of using chatbots in Kazakhstan, came to the conclusion that virtual assistants (chatbots) are in great demand in modern Kazakhstan Internet marketing. Online consultants are on many sites, messengers, and especially in online stores and sites to provide any kind of services. Their main task is to provide basic information to visitors. In this article, the authors presented the mechanism of functioning of chatbots, the algorithm of their creation and tried to answer the question: – why do business need them?

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